At HR Optimum, we strive to provide the best products and services to meet your human resource management needs. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction.
Return Eligibility
- Items must be returned within 30 days of the original purchase date.
- Products must be in their original condition, unused, and with all original packaging and tags intact.
- Services and digital products are non-refundable once accessed or downloaded unless specified otherwise at the time of purchase.
Return Process
- Initiate a Return: Contact our customer service team at hroptimum.mails@gmail.com , mail@hroptimum.com or call us at +91 9821741144 to initiate a return. Provide your order number and reason for the return.
- Receive Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions for returning the item
- Ship the Item: Securely package the item and include the RA number inside the package. Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
- Inspection and Refund: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive a confirmation email once the refund is processed.
Non-Returnable Items
- Customized products
- Gift cards
- Downloaded software products
Exchanges
If you need to exchange an item for a different size or variation, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at hroptimum.mails@gmail.com , mail@hroptimum.com or call us at +91 9821741144. We will work with you to resolve the issue promptly, including offering a replacement or refund.